FAQ's

How do I contact you?
You can contact us through our contact page at the bottom of this site or you can email us at customerservices@lovesoulcollection.com our address is 6-8 Windermere Road, Clayton, Newcastle under Lyme, Staffordshire, ST5 3HH.

Is this site secure?
Yes, we have SSL certification making this a HTTPS site.The credit card payments are PCI level compliant making it the highest standard available.

Which card payments do you accept?
We accept Visa, Mastercard, American Express, JCB, Discover, and Diners Club debit and credit cards.

Do you take PayPal and Google Pay payments?
Yes you can easily opt to use PayPal or Google Pay at checkout.

Do you offer any buy now, pay later options or pay by installment options?
Yes, we now use Klarna! Just select Klarna as your payment option at checkout. You can then either log into you Klarna account or create an account, which will enable you to buy your items now and pay later, or pay by installments.

Are your products vegan?
All of our clothing is PETA approved and all of our fabrics are certified vegan and are made from organic cotton, recycled plastic bottles or eucalyptus and beech tree pulp. Our inks are water based vegan and cruelty free inks. 

Are your products cruelty free?
Yes none of our products and inks have been tested on animals.

Are your products organic?
Most of our fabrics are made from 100% organic cotton. You can see the fabric used for each garment in the product descriptions.

Do you use fair trade suppliers?
Yes, all of our clothing operate fair wear factories and are certified by GOTS. Ensuring employees are working in the best conditions.

Are your products free from harmful chemicals?
Yes, all of our products are GOTS certified, meaning that they contain no harmful chemicals or toxins.

Are your products eco friendly?
Yes, we ensure that we use suppliers that are actively trying to reduce their carbon footprint and all of our products are made using the most eco friendly materials available. All of our packaging is certified by the FSC as eco friendly. We also work with Ecologi to plant a tree with every item purchased, therefore offsetting some of the carbon used in producing and sending your items.

Do any of your products or packaging contain plastic?
Some of our clothing is made from recycled plastic bottles, but this also makes them recyclable. This will be clearly stated in the product description. All other products do not contain plastic. All of our packaging is plastic free and eco friendly.

Can I place a special order with you?
Yes, if you can't see the size you need, or if you would like one of our designs on an item you have seen elsewhere on our site, then please do not hesitate to contact us and we can try our best to arrange this for you.

How much is shipping?
We offer FREE SHIPPING within the UK. The cost of shipping will be calculated at checkout, or you can see our detailed shipping costs on our shipping page - click here.

Do you ship worldwide?
Yes, we ship to most countries around the world. You can find your country and shipping cost guides on our shipping page - click here.

How long will it take to receive my order?
To save on waste we produce each product to order, therefore, please allow approx. 3-6 days for your product to be produced before shipping. We will notify you once your full order has been fulfilled and shipped, and provide you with a tracking number via email. For shipping times please find your country on our shipping page - click here.

Is shipping tracked?
Yes, once we have shipped your order we will notify you of the tracking number via email.

Do you accept returns or offer exchanges?
Yes, if you aren't 100% happy with your purchase then we will happily refund or exchange any items. 

How long do I get to return an item?
We offer a 60 day money back guarantee on our items. Please note, some items may not be included in our returns policy, due to hygiene reasons, unless they are received faulty.

 

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